Refund Policy
Eligibility, deadlines and next steps for Image 2 subscription refunds, credit-pack refunds and billing corrections.
2026/11/10
Before you request a refund
This policy applies to Image 2 subscriptions and one-time credit packs purchased from Quark Dance LLC. Subscription refunds, credit-pack refunds and returned generation credits are handled differently. The rules below explain which route applies.
Send requests to [email protected]. Cancelling renewal alone does not submit a refund request.
Subscription purchases
| Purchase | Request deadline | Usage requirement |
|---|---|---|
| First monthly or yearly subscription purchase | Within 7 days of purchase | No more than 200 credits used from that subscription |
| Automatic subscription renewal | Within 7 days of the renewal charge | No credits used from the renewed period |
An eligible subscription refund ends the subscription and removes the remaining credits associated with the refunded purchase. A payment-processing fee may be deducted where permitted. A renewal that has already been used is not eligible under this voluntary refund policy.
You can cancel future renewal in billing settings at any time. Unless a refund or another adjustment ends access earlier, a cancelled subscription remains available until the end of its paid period. Cancellation does not reverse an existing charge.
One-time credit packs
| Pack usage | Request deadline | Refund available |
|---|---|---|
| No credits used | Within 7 days of purchase | Full purchase amount |
| Some credits used, but less than 50% of the pack | Within 30 days of purchase | The unused share, less any applicable processing fee |
| 50% or more used | — | Not eligible under this voluntary policy |
For an eligible partial refund, we divide the unused credits by the original pack size and multiply by the price paid. Any applicable processing fee is then deducted. For example, 2,400 unused credits from a 3,000-credit pack represent 80% of its purchase price. Credits covered by a refund are removed from the account.
Failed requests and billing errors
A failed generation is normally handled by returning that request's credits to your account rather than refunding the payment used to buy them. A prompt blocked before a billable request begins does not use credits. If a result is missing or the credit adjustment looks wrong, send us the task reference so we can check it.
Report a duplicate charge within 30 days. Confirmed duplicate charges are refunded in full without a processing-fee deduction. For an unfamiliar or incorrect charge, contact us promptly with the transaction reference.
If a sustained technical problem prevented use of the service, explain what happened and when. Depending on the circumstances, we may offer replacement credits, an extension or a refund.
Items outside this policy
The following are not normally refundable under our voluntary policy:
- Free, bonus, promotional or expired credits.
- Purchases outside the relevant request window.
- Accounts terminated for violating the Terms of Service.
- Non-refundable bank or provider processing fees, except where the law requires otherwise.
This list does not remove mandatory consumer rights. Where applicable law gives you withdrawal rights or remedies for a service that is not supplied or does not conform to the contract, those rights take precedence over this policy's limits.
Send a request
Email [email protected] and include:
- The email address linked to your Image 2 account.
- Your order or transaction reference.
- The purchase date and the purchase you want reviewed.
- A brief explanation, plus a task reference if the issue concerns generation.
Do not send your password, full card number or card security code. We may ask for additional information to match the purchase to your account.
We normally review requests within 2–3 business days. Approved refunds are usually issued within 5–10 business days; your bank or payment provider may take another 3–5 business days to display the funds. Refunds return to the original payment method. Tell us if that method is no longer available.
Disputes and policy misuse
Contacting support first can help resolve a billing problem, but does not remove your legal right to dispute a charge. Access may be suspended while a chargeback is investigated. We may challenge unsupported chargebacks and decline abusive refund requests, including repeated requests across multiple accounts, subject to applicable law.
The policy in effect when you purchased applies to that purchase. Later policy updates do not retrospectively reduce your applicable rights.
Image 2 · Quark Dance LLC
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Related pages: Terms of Service, Privacy Policy, Cookie Policy.